Powering Global Growth: How AgeMate Achieved 287% Growth with Borderless360’s End-to-End Logistics Solutions

Born in Singapore, AgeMate is dedicated to helping people live longer, healthier lives by harnessing the latest scientific advances. Their range of supplements includes revolutionary NMN (Nicotinamide Mononucleotide) and is designed not only to support the aging process but also to enhance physical performance, strength, and mental clarity.

“Our product is a daily supplement designed to reverse some of the effects of aging on sleep, energy, and metabolism,” says Ash Davies, Director at AgeMate. “We’ve really focused on making it impactful and enjoyable—a product that becomes a meaningful part of our customers’ daily routines.”

The Challenge: Growing demand required a logistics partner that could scale

As AgeMate’s customer base rapidly expanded, so did the complexity of their logistics. “Our volumes have tripled in the past year,” explains Davies, “and we needed a partner that could grow with us and support our focus on remaining operationally lean while delivering a seamless experience to our customers.” AgeMate was beginning to feel the strain of managing a fragmented supply chain and sought a partner to streamline their global fulfillment.

“We’ve worked hard to keep our operations fast and lean, but scaling our logistics across different markets was challenging,” says Davies.

“Borderless360’s Direct Injection solution allowed us to retain a single central warehouse, which has been a game-changer economically and logistically.”

Ash DaviesDirector at AgeMate

The Solution: Seamless logistics tailored to AgeMate’s needs

Simplifying Fulfillment and Expanding Globally

Borderless360 provided AgeMate with a comprehensive solution that optimized their fulfillment and enabled their global expansion. “Partnering with Borderless360 has been one of the best decisions we’ve made as a company,” Davies shares. “We can offer our customers fast, reliable deliveries thanks to Borderless360’s global network and same-day fulfillment options.”

Streamlining the supply chain with Direct Injection

Before partnering with Borderless360, AgeMate’s operations involved multiple intermediaries, adding unnecessary complexity and cost. “We were navigating a fragmented supply chain,” Davies notes, “but Borderless360’s Direct Injection service allowed us to move from multiple third parties to a single streamlined system. This simplified process has cut delivery times, reduced costs, and empowered us to serve our customers faster.” Direct Injection has enabled AgeMate to dispatch directly into each market’s local postal network. “Every single day, we have flights carrying customer orders into Australia, the UK, and other regions, injecting straight into trusted carriers like Australia Post and Royal Mail. It’s a familiar last-mile experience for customers with an economic advantage we can pass on in pricing,” Davies explains.

One platform, complete visibility

One of the biggest benefits AgeMate has seen from working with Borderless360 is the platform’s ease of use and visibility. “Our teams rely on Borderless360’s platform to manage everything, from orders to fulfillment and delivery,” says Davies.

“The analytics and reporting are invaluable, letting us track SLAs and monitor performance across regions. It’s a central hub for us, fuelling each department with data and helping us keep up with our rapid growth.”

Ash DaviesDirector at AgeMate

Specialist support tailored to the supplement industry

Navigating international customs and regulations can be challenging, especially for supplement brands, but Borderless360’s expertise has been a huge asset. “Shipping supplements globally isn’t easy, but Borderless360 really understands the nuances and has helped us navigate customs with ease,” Davies explains. “Their experience has been invaluable in ensuring timely deliveries.”

With Borderless360’s support, AgeMate has scaled its operations and streamlined its supply chain, achieving faster deliveries, cost savings, and operational efficiencies.

“Working with Borderless360 has allowed us to keep our warehouse close to our manufacturer while giving our customers a local delivery experience. It’s transformed our logistics and given us a strategic advantage as we continue to grow.”

Ash DaviesDirector at AgeMate

Key results

AgeMate has experienced a staggering 287% growth in order volume over the past year

Enabled new market entry into three new regions

99.3% Percentage of orders fulfilled and shipped within 24 hours over the last year