You can improve responsiveness, and, in turn, improve customer service by partnering with platforms that offer clever integrations.
Juggling complex relationships across multiple vendors and companies can easily muddy visibility. Clear visibility across the supply chain is critical for increased responsiveness. A single platform can help you keep track of suppliers, third-party manufacturers, demand levels and fulfillment requirements. A logistics provider with in-country support provides a valuable service.
An e-commerce boom in recent years has seen customers become more savvy when it comes to online shopping. As a result, industry players need to provide substantial solutions in order to meet customer demand while living up to their brand promise.
A recent Software Advice report found that the biggest obstacle to shipping (35%) is managing incoming orders due to the changing behaviours of consumers. Meanwhile, 73% of online shoppers value knowing the exact timeframe for an item to be restocked.
Communication is a cornerstone of any retail company and so offering responsive support to customers is key to a good experience. Many successful companies provide transparency and tracking of orders as well as in-country returns. A logistics provider that offers the same, responsive customer service will assist in enabling a brand to surpass customer expectations and stand out from the competition.
Having in-country support for customer returns, order damage or loss is a big advantage.
