The average e-commerce retailer spends 11% of their turnover on logistics. The e-commerce industry grew by 27% in 2020, and it’s predicted to reach almost $650 billion by 2025. However, more than half (53%) of retailers say delivery and fulfilment logistics pose a significant challenge. And with studies showing that nearly seven in 10 (67%) say they won’t shop with a brand again after a poor delivery experience, getting your e-commerce logistics strategy right is more important than ever.
With risk, there is also opportunity. More and more consumers are relying on online shopping — it is estimated that 95% of purchases will be made online by 2040 - creating more opportunities for your business.
In this eBook, we’ll take you through the most common pitfalls in logistics, as well as crucially, ways to mitigate and solve them.
